VeloBite Privacy Policy

Last updated: July 18, 2026

This Privacy Policy explains how VeloBite collects, uses, shares, and protects your information when you use our mobile apps and website.

Information We Collect

We collect account details (name, email, phone), delivery addresses, order history, device information, and payment metadata required to process orders. Card numbers are processed by our payment partners (Stripe, Finix) and are not stored on our servers.

Location Data

How we access location: VeloBite accesses your device's location through GPS, network-based geolocation, and Wi-Fi signals when you grant permission in the app or browser.

What location data we collect: We collect precise location (latitude and longitude) and approximate location (city, state, ZIP code) when you use location-enabled features.

Why we collect location data:

• Finding nearby restaurants: To show restaurants and food options near you while you use the app.
• Delivery services: To calculate delivery fees, estimate delivery times, and share delivery details with restaurants and drivers for active orders.
• Driver tracking (delivery personnel only): If you sign in as a delivery driver, VeloBite may collect location to enable live delivery tracking and ETA updates. On Android consumer builds distributed through Google Play, background location permission is not declared; driver tracking uses foreground location while the app is in use.
• Payment terminal connectivity: On Android, location permission may be required by the operating system to scan for nearby Bluetooth card readers used for in-store POS payments. This is used locally on the device and is not sold or used for advertising.

How we use location data: Location is used only for the purposes above. We do not sell your location data. Location may be shared with restaurants and delivery drivers only as needed to fulfill orders.

Your choices: You can disable location access in your device settings. Some features (delivery, nearby search, Bluetooth card readers) may not work without location or nearby-device permissions.

How We Use Information

We use your information to provide ordering, delivery, support, fraud prevention, and regulatory compliance.

Data Sharing

We share required order information with restaurants, drivers, and payment processors. We do not sell personal information.

Data Retention

Account information is retained while your account is active. Order history may be retained for tax and legal compliance. Delivery driver location history is deleted within 30 days after each delivery completes.

Your Rights

You may request access, correction, or deletion of your personal data by contacting hello@velobite.com.

Contact

Questions: hello@velobite.com · www.velobite.com